Last updated: January 2025

Data Controller

The data controller responsible for your personal information is:

ABChildcare

Morzine, Les Gets & Portes du Soleil, France

Email: info@abchildcare.fr

Phone: +33 (0) 664 055 066

Information We Collect

When you contact us through our website, we may collect:

Contact information: Your name, email address, and phone number
Enquiry details: Information about your childcare needs, including dates, number of children, and any specific requirements
Communication records: Messages you send us through our contact form

How We Use Your Information

We use your personal information to:

Respond to your enquiries about our childcare services
Provide you with information about availability and pricing
Arrange and deliver childcare services
Communicate with you about bookings and important updates
Comply with legal obligations

Legal basis: We process your data based on your consent (when you submit an enquiry form) and our legitimate interest in providing childcare services.

Data Retention

We retain your personal information for the following periods:

Enquiry data: Up to 2 years from your last contact with us
Booking records: Up to 7 years for accounting and legal purposes
Marketing preferences: Until you withdraw consent

After these periods, your data will be securely deleted or anonymised.

Your Rights

Under GDPR and French data protection law, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data
Portability: Receive your data in a portable format
Restriction: Limit how we process your data
Objection: Object to certain types of processing

To exercise any of these rights, please contact us at info@abchildcare.fr.

Requesting Data Deletion

You can request that we delete your personal data at any time. To do so, please email us at info@abchildcare.fr with the subject line "Data Deletion Request". We will respond to your request within 30 days and confirm once your data has been deleted.

Third-Party Services

We use the following third-party services that may process your data:

Postmark: Email delivery service (GDPR compliant, US-based with EU data processing)
Bunny CDN: Content delivery and media storage (EU-based)

We have data processing agreements in place with all third-party providers to ensure your data is protected.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can address your concerns.

You also have the right to lodge a complaint with the French data protection authority:

CNIL (Commission Nationale de l'Informatique et des Libertés)

3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France

Website: www.cnil.fr

Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Questions?

If you have any questions about this privacy policy or how we handle your data, please get in touch at info@abchildcare.fr.

Privacy Policy